RETURN & REFUND POLIGY


THE DOPE CHICK POLICIES:

Effective:  1/1/2021

RETURNS:

The buyer is responsible for contacting info@thedopechickco.com regarding the return process.

The Dope Chick Co is a made to order company and we do not accept returns or exchanges for the incorrect size.  

PLEASE REVIEW THE INFORMATION BELOW REGARDING OUR RETURN PROCESS.  

 

DAMAGES | WRONG ITEM RECEIVED

Damages:  If your purchase arrives damaged you must contact us within 48 hours of the delivery of your product with pictures that clearly show the damage to the product or the incorrect item received.

SUBMIT YOUR DAMAGE REQUEST HERE: 

HTTPS://WWW.THEDOPECHICKCO.COM/A/RETURNS

  • All damaged items are to be scanned in by USPS before the updated order will be shipped.  The Dope Chick will provide a pre-paid label for approved damaged returns.

Missing Item From Order | the Wrong Item Received:

  • Any missing items from an order that states were shipped, requires a copy of the original invoice and picture of what was received to be emailed to info@thedopechickco.com.
  • Any incorrect items must be returned and received in good condition before the correct item is shipped. The Dope Chick Co will provide a pre-paid label for approved items received in error. Please send a picture of the incorrect item and the invoice to info@thedopechickco.com. 

ORDER PROCESSING

Orders will be processed and shipped out within 7-14 business days (we do our best to get them out in 5-7 business days) unless otherwise noted on the order confirmation page and confirmation email. (Restrictions Apply: Pre-Sale Items)

 ORDER CHANGES & CANCELATION REQUEST:

Once your order is placed you have 24 hours to contact us to assist you with editing or canceling your order.  After 24 hours of the order being placed, we are unable to make any order change request.  All cancelation requests will receive a store credit only if the order has not shipped yet.

SHIPPING & HANDLING

Free standard shipping (3-6 Business Days) is provided on all U.S. continental orders over $100 (sub-total).  Excludes Gift Card Purchases.  You will receive an email with tracking information and an estimated delivery date once your order ships.

(The Dope Chick is NOT responsible for any  lost or stolen packages.)

Gift Cards that are apart of the purchase must have additional items that total $75+ to receive free shipping. If a gift card is purchased and the remaining item(s) in that order requires shipment and does not meet the total of $75+, you will be charged a $6.95 shipping fee.

U.S. Territories and International Shipping: A $24.95 shipping fee is applied to all U.S. territories and international orders. Any additional duty and tax charges are the responsibility of the purchaser. International packages are sent through USPS.

PAYMENT PROCESSING

We accept all major credit cards/ debit cards (Visa, American Express, Master Card, Discover), Paypal, Afterpay, and Sezzle. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. All purchases are immediately billed and will show on your credit card statement as ‘THEDOPECHICKCO’.